Policy

Privacy policy

What information do we collect?

  • The kind of personal information that we collect from you will depend on how you use the website.

  • The personal information which we collect and hold about you may include: Name, Email, Address.


How we collect your personal information

  • We may collect personal information from you whenever you input such information into the website.

  • We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.


Purpose of collection

  • The purpose for which we collect personal information is to provide you with the best service experience possible on the website.

  • We customarily disclose personal information only to our service providers who assist us in operating the website.

  • Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

  • By using our website, you consent to the receipt of direct marketing material.

  • We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us.

  • We do not use sensitive personal information in direct marketing activity.

  • Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

Shipping policy

Tracking information will be sent to your email once your order is shipped.

  • Delivery Within Europe
    4 - 6 business days

  • Outside Europe
    6 - 10 business days

  • United States

    5 - 12 business days

Please note:

  • Delivery times may vary depending on your country and public holidays.

  • Aurora Jewlery is not responsible for delays caused by postal services or incorrect shipping details entered at checkout.

Return & Refund policy

Your satisfaction matters to us when you are shopping with Aurora Jewellery.

Should you reconsider your purchase, you may request an exchange or refund within 14 days of receiving your order, provided:

  • The item is returned in its original packaging, and must not be worn or damaged.

  • You email us with your order number and reason for return. (email found on website)

  • Return postage is covered by the customer.

Once the item is received and inspected, we’ll process your refund to the original payment method within 3–5 business days.

Incorrect item

If you received the wrong item, please email us within 7 days of delivery with your order number and a photo of what you received. We’ll make it right and cover any return postage if needed.